In which Nereffid looks a gift horse in the mouth

NereffidNereffid
edited February 2011 in General
Received: 2/4/11 10:42:49 AM EST
To: cs@help.emusic.com
Subject: Defective Track

Artist Name: Arabella Steinbacher - 12567012
Album Name: Bartok: The Two Violin Concertos - 12041588
Track Name: Violin Concerto No. 1, BB 48a: I. Andante sostenuto
Type of Defect: Poor sound
URL: http://www.emusic.com/album/Arabella-Steinbacher-Bartok-The-Two-Violin-Concertos-MP3-Download/12041588.html
Contents:

Track 4 has a very loud click about 18 seconds in, in a quiet piece of music.



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Hi ,

Thanks for your message.

We were able to verify the album issue you reported and have notified our Content Group of the error.

We’re working to correct the issue. Often we can resolve this with a simple re-upload of the track, uploading a new track from a CD on file or acquiring a new copy of the CD from the label. Please be assured that your inquiry will be handled as quickly as possible. We appreciate you taking the time to bring this to our attention.

Thank you for your patience as we resolve this.

We have also added .€42 to your account balance. This amount is valid for 30 days from the date they are issued, as long as you remain an active subscriber.
Regards,

Lilly -
Customer Support



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Dear Lilly,
Thanks for the quick reply and the refund. I don't mean to be churlish, but what exactly am I supposed to do with €0.42? Every track on eMusic costs €0.49.

Comments

  • jonahpwlljonahpwll
    Invest that money, young man, and as the stock market goes up up up, up to the stars, one day that .42 will buy you a .99 track at Amazon! Think big, kid. Yer goin' to the top. The top, I say!
  • ScissorManScissorMan
    I can only guess that someone in eMu Customer Service thinks (s)he's being clever by making an oblique reference to Hitchhiker's Guide to the Galaxy.
  • choiceweb0pen0choiceweb0pen0
    One of many examples for why the credit system was simpler for everyone concerned.
  • NereffidNereffid
    And they all lived happily ever after:


    Hi ,

    It was our error. I adjusted it to €0.49.

    Regards,

    Noah Customer Support




    (I assume CS was thinking in UK terms, where all tracks are £0.42)
  • jonahpwlljonahpwll
    Probably they were confused by the limey accent so typical of your text speech patterns. Most of the time, I can barely understand what the hell you're saying myself.
  • NereffidNereffid
    Episode Two:


    Artist Name: Jeanne Lamon, Tafelmusik Orchestra - 12145670
    Album Name: A Baroque Feast (Festin Baroque) - 11281162
    Track Name: Concerto For Harp In B-Flat Major: I. Andante Allegro (Handel), Suite From Abdelzar: I. Rondeau (Purcell)
    Type of Defect: other
    URL: http://www.emusic.com/album/Jeanne-Lamon-Tafelmusik-Orchestra-A-Baroque-Feast-Festin-Baroque-MP3-Download/11281162.html
    Contents:

    Tracks 2 and 5 supposedly downloaded correctly, but they are both truncated even though the file info says they're the right length. I don't have a red "retry download" button. Prior to the no-redownload policy I've had this problem and been able to solve it without going through CS. Please let me redownload these again, thanks.

    *********************************************************************************

    Response (in under 4 hours, it must be said):


    Thanks for your message.

    I've added $1.38 to your account so that you can redownload them ...

    **********************************************************************************

    In fact, she added €1.38. Each track is €0.49. So I have €0.40 left, which I can't use and will go back to emusic next month. This is how they make their profits!
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