I've poked around Triplay's other sites and experienced eMusic's"improvements". Based on what I've seen, my gut tells me that Triplay is polishing things just enough, hoping to get bought out soon. Back in the dom com days that was not a bad strategy. These days, who would want to take on a market niche dominated by Apple, Google and Amazon? Seems crazy on the surface of it. It is possible that Triplay has a viable answer to that question (Chinese player looking to expand into the west perhaps).
I think that Germanprof has the right idea. Don't expect the site to improve any more than nessesary to keep subscribers around. Triplay will also try and scratch back as many former subscribers as possible; just like the offer you received.
If you do renew your subcription, I would recommend:
1) Only subscribe month to month
2) Make sure you keep a years worth of items in your "saved for later" list (might want to confirm that before you re-subscribe). That way you can always download your allotment within hours of getting your monthly credit.
3) If it is in your budget, some of the booster pack sales are hard to pass up. Just make sure not to deplete your SFL list.
4) Smile each month and every month, you are able to buy music you like; at half the rate of the big sites.
5) Be sad but not surprised when eMusic isn't there one day. Though we eMusic members have been expecting that any day for years, so who knows....
@Gp - I have been DMing the help account once a week for the last month, the last support email I received was 12/18. I fully expect they will credit me for everything they have charged.
Sounds like people with larger libraries are taking the longest, and I was the guy who bought 20 booster packs from Circuit City when they were going out of business. Maybe 30...it was too many.
@Plong42 That's an interesting thought. I wonder if some poor minion is having to manually go through and make 15k adjustments to you account.... It could also be that the oldest accounts still have legacy voodoo in their code that now needs cleaning up. My account is not quite as old as yours.
Yes, it's better than spotify for listening to what I want to listen to (there is still a lot of lesser known stuff not on Spotify) - strangely enough, a large streaming library made up of things I already bought is quite a good match for my tastes :-).
Spotify is still useful to checking before buying for some things.
@Plong42 That's an interesting thought. I wonder if some poor minion is having to manually go through and make 15k adjustments to you account.... It could also be that the oldest accounts still have legacy voodoo in their code that now needs cleaning up. My account is not quite as old as yours.
I was just looking to see how long I had been a member what with my 13K + downloads when I noticed my plan is due to change from Emusic Connoisseur 200 to another plan Preferred Emusic Connoisseur at the end of the month. My plan isn't on the list and the site crashed when I clicked through to the new option. Staying positive but... I tried again and all I get is dire warnings about losing benefits if I decide to change - nothing concrete about what they want to change it to. I'll treat it like a glitch for now.
@djh I would ignore the thing about plan changes - there is an answer from emusic buried somewhere on the other board that says that is another software issue and the plans are not actually changing.
@djh I would ignore the thing about plan changes - there is an answer from emusic buried somewhere on the other board that says that is another software issue and the plans are not actually changing.
Thanks, I do recall reading about that here previously now I think about it, I also think I got the same message in either Nov or Dec. I don't look at the account page too often and just gave myself a freight.
Yes I am sure I read somewhere, maybe GP?, that said it was basically a name change. I will let you know if it is different in three days when I am due for renewal.
And welcome to the new folks. I have seen several new posters floating around of late. We will soon rise again to conquer the world as we did in our glorious past
Yeaaah,
No
My life is not currently configured to tolerate shit that doesn't function as advertised.
My life is not currently configured to tolerate shit that doesn't function as advertised.
So I'll take a pass, free music and all.
I would like to point out that I've experienced very little of the issues being posted on the eMusic boards. I did run into an obscure bug (related to using windows and downloading a lot of files in the same folder) that eMusic support was no help with. Also, when they did the renaming of plans I was locked out for a few days (mostly because they bonked the majority of user accounts at the same time).
Other than that I have little to complain about the site's functionality. Some occasional slow starts to downloading but still works for me. Granted the user experience is all over the map; so no doubt YMMV.
Music discovery and distribution platform eMusic has announced a partnership with 7digital to build up the system for its eponymous re-launch.
Following TriPlay picking up eMusic in October 2015, the service has tasked 7digital with producing new features using its content management system.
TriPlay’s 25m songs will merge with 7digital's catalogue of over 40m tracks, relying on the group to handle rights holder reports.
Simon Cole, chief executive of 7digital, said: “TriPlay has an exciting plan for building innovative and compelling features into their newly acquired service and we are proud to be a part of it.
“It is great that TriPlay see the opportunity behind bringing this service back to the forefront and are actively working to improve the listening experience with the support of our platform".
Announced in the UK today in the Drum Magazine, interesting
Put this in the wrong discussion, sorry about that
It's intriguing to me that a couple of users on the other board are reporting messages from emusic CS saying they have been escalated to the Tier 3 team. I don't recall hearing of that before. It seems as if 1. Maybe the new owners have restructured CS and there is more structured triage going on? 2. Some of the bugs/incompatibilities created by the merge of the emusic and triple play platforms are real doozies, taking weeks at a time to figure out. 3. None of this has made them any better at communicating with people or understanding the way in which customers need to be communicated with.
Unknown: Is the silence for the members with big, long-lasting issues because they are still working night and day and parts of the code are having to be rebuilt with legos and they have no time to talk to people, or is it because those with big issues are few enough in number that emusic are actually prioritizing other parts of the merger process but not wanting to tell anyone that?
I hope you guys don't mind, I posted it over at the other board - seems like folk will want to discuss it there too. This seems like in some ways bigger news than the TriPLay thing:
The deal will see 7digital power the eMusic service re-launch following TriPlay's acquisition of it back in October. eMusic will access its licensed content from 7digital’s global catalogue of over 40 million tracks. It will also rely on 7digital for rights-holder reporting and benefit from other enhancements to the service offering. Further improvements include newly enhanced metadata for classical music that promises to provide better search and discovery of classical tracks and albums, as well as the addition of an extensive library of hi-resolution lossless audio in both 16-bit (CD quality) and 24-bit (premium quality) FLAC.
Those are some pretty significant changes. And one has to wonder whether they will completely change the cost structure for emusic members. Or does emusic become the cheaper membership based version of 7digital?
The more I think about the scale of what they seem to be trying to do with emusic, the more sense it makes that we might have to hunker down for several months of chaos and odd goings on on the existing system before something that might be a bit different rises from the ashes.
@dataGuyBringing the conversation about whether emusic might get the majors back over from the wrong thread, while it is the characteristically ambiguous nothing-speak of a press release, the Tamir Koch comment that the deal "will allow us to offer all our users the wide variety of music they love" seems like a hint the catalog will grow as a result.
This 7digital news does not fill me with anticipation. I have not downloaded much of anything from 7digital for the last several years since they last reconfigured their site resulting in no holiday sales like they used to have and higher prices. They've gotten hip to most of their old mispriced items, and I haven't found much to recommend them since. eMu has been slow and downloading has been twitchy although it has been working for me in a fashion. I think my project will be to use up the booster packs and batten down the hatches until the dust settles. Whatever, I've got my terabyte+ to keep me warm, no reason to fret and need time to fret in other ways anyhow.
It is hard to remember sometimes, when reading the tea leaves of news reports based on press releases, that the media tend to get the important details wrong most of the time.
So far, this is being reported as eMusic using the 7digital platform. So, not a merger with 7digital but Triplay leveraging 7digital's software (and maybe support staff). Which underlines the fact that Triplay is a streaming company and that the eMusic platform is a mess.
The big question to all this is will this be a way of getting Beggar's, 4AD and the others that quit back to e music, would make sense for them to sell the back catalogue at E music prices while the new release at full price at 7 digital. Although the point make by Data Guy is also interesting, using 7 Digitals infrastructure would be a lot cheaper that overhauling the E music site, it could be done cheaply and qucker
So a real head scratcher here.... Why would Triplay prefer to use the platform of a stronger competitor? My thought is that it must be key to their business model not to take on any more support staff. Not sure where that will get them....
My hunch is that this is relevant just to the Cloud-y stuff...Not mp3 downloads. In other words, Triplay will use 7digital's more extensive database to organize and identify (and match?) your My Music Cloud collection.
At least until further tea leaves are uncovered, I see nothing in this to suggest that the eMusic and 7digital music stores will be merged. Certainly any change to the Classical cataloging is bound to be an improvement. I haven't tried to stump my Music Cloud yet, perhaps I should try!
The second sentence says: "The deal will have 7digital power the eMusic service re-launch...". Sounds to me like the old eMusic site will switch to a new site powered by 7digital.
Comments
Thanks Greg - nice to meet you.
Sounds like people with larger libraries are taking the longest, and I was the guy who bought 20 booster packs from Circuit City when they were going out of business. Maybe 30...it was too many.
It could also be that the oldest accounts still have legacy voodoo in their code that now needs cleaning up. My account is not quite as old as yours.
it reports the upload is powered by gracenote,
is it possible they are using gracenote to recognise the tracks (and avoid storing duplicates?)
it also appear to recognise and upload FLAC tracks - listening now!
personally I think this is a good step
Spotify is still useful to checking before buying for some things.
And welcome to the new folks. I have seen several new posters floating around of late. We will soon rise again to conquer the world as we did in our glorious past
Yeaaah,
No
My life is not currently configured to tolerate shit that doesn't function as advertised.
So I'll take a pass, free music and all.
Thanks for talking some sense into fellas
I would like to point out that I've experienced very little of the issues being posted on the eMusic boards. I did run into an obscure bug (related to using windows and downloading a lot of files in the same folder) that eMusic support was no help with. Also, when they did the renaming of plans I was locked out for a few days (mostly because they bonked the majority of user accounts at the same time).
Other than that I have little to complain about the site's functionality. Some occasional slow starts to downloading but still works for me. Granted the user experience is all over the map; so no doubt YMMV.
Music discovery and distribution platform eMusic has announced a partnership with 7digital to build up the system for its eponymous re-launch.
Following TriPlay picking up eMusic in October 2015, the service has tasked 7digital with producing new features using its content management system.
TriPlay’s 25m songs will merge with 7digital's catalogue of over 40m tracks, relying on the group to handle rights holder reports.
Simon Cole, chief executive of 7digital, said: “TriPlay has an exciting plan for building innovative and compelling features into their newly acquired service and we are proud to be a part of it.
“It is great that TriPlay see the opportunity behind bringing this service back to the forefront and are actively working to improve the listening experience with the support of our platform".
Announced in the UK today in the Drum Magazine, interesting
1. Maybe the new owners have restructured CS and there is more structured triage going on?
2. Some of the bugs/incompatibilities created by the merge of the emusic and triple play platforms are real doozies, taking weeks at a time to figure out.
3. None of this has made them any better at communicating with people or understanding the way in which customers need to be communicated with.
Unknown:
Is the silence for the members with big, long-lasting issues because they are still working night and day and parts of the code are having to be rebuilt with legos and they have no time to talk to people, or is it because those with big issues are few enough in number that emusic are actually prioritizing other parts of the merger process but not wanting to tell anyone that?
Those are some pretty significant changes. And one has to wonder whether they will completely change the cost structure for emusic members. Or does emusic become the cheaper membership based version of 7digital?
So far, this is being reported as eMusic using the 7digital platform. So, not a merger with 7digital but Triplay leveraging 7digital's software (and maybe support staff). Which underlines the fact that Triplay is a streaming company and that the eMusic platform is a mess.
Definitely bares a close watch....
http://about.7digital.com/news/emusic-selects-7digital-power-pioneering-digital-music-service
To germanprof's point it does say: "improve its user experience and content offering"
http://about.7digital.com/news/7digital-announces-plan-acquire-french-digital-streaming-music-provider-snowite
So a real head scratcher here.... Why would Triplay prefer to use the platform of a stronger competitor? My thought is that it must be key to their business model not to take on any more support staff. Not sure where that will get them....
At least until further tea leaves are uncovered, I see nothing in this to suggest that the eMusic and 7digital music stores will be merged. Certainly any change to the Classical cataloging is bound to be an improvement. I haven't tried to stump my Music Cloud yet, perhaps I should try!